PM Performance Maintenance Service - ECD

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ECD An Ounce of Prevention..."
We call it "preventative maintenance," but "predictive maintenance" might be a more accurate description.
Keep your AV system running according to plan while predicting and resolving failures before they affect users.
Regardless of the scope of your enterprise, you've likely spent a significant amount on your AV system. Just like getting the oil changed in your car, regularly scheduled maintenance is necessary. You know, "an ounce of prevention is worth a pound of cure."
Be confident that your AV system is working at peak performance with ECD comprehensive and unparalleled Preventative Maintenance program.
In performing routine maintenance tasks, we use detailed checklists that ensure no step is missed, and no potential issue is overlooked. Everything is tested, every result is recorded, and addressed, as needed.
To compliment our functional testing processes, we perform user interviews to determine if your system is meeting the day-to-day needs of your staff. Even if everything checks out on the technical side, there may be modifications to improve the user experience, bringing greater staff productivity and efficiency.
Additionally, regular maintenance involves the use of a subset of our commissioning checklist to make sure your system’s documentation is complete.
Lastly, ECD uses an asset management system for your AV equipment. This system provides an updated inventory of exactly what AV resources you own, discovers if any firmware needs to be updated reveals how the system is currently configured and identifies any device(s) that needs to be replaced.
Could your AV system use a check up?
Find out how ECD Preventative Maintenance program will help your business, IT, education, government, or entertainment enterprise by calling 908-322-1955
AV Maintenance Plans
Basic Maintenance Plan (BMP 2 or 4)
Complete initial system evaluation and written report
  • This plan does not include repair or replacement cost
  • Provides two or four on-site  visits a year for preventive maintenance.
  • Unlimited technical phone support (M-F  8am - 5pm)
  • Reduced rates for on-site and bench service (excludes factory service).
  • Reduced rates for technical remote in support (M-F 8am - 5pm)
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    Preventive Maintenance Plan (PMP 2, 4 or 12)
    Complete initial system evaluation and written report
  • This plan does not include repair or replacement cost
  • Provides two, four or twelve on-site visits a year for preventive maintenance.
  • Unlimited technical phone support (M-F 8am - 5pm)
  • Unlimited remote-in technical support where available (M-F 8am - 5pm)
  • Update all device software, firmware and set up
  • Reduced rates for on-site and bench service (excludes factory service
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    Enhanced Preventive Maintenance (EPM 4 or 12)
    Complete initial system evaluation and written report
  • This plan does not include repair or replacement cost
  • Provides four or twelve on-site visits a year for preventive maintenance.
  • Pre-determine response time
  • Pre-determine on-loan gear for swap out
  • Unlimited technical phone support (24/7/365)
  • Unlimited remote-in technical support where available (M-F 8am-5pm)
  • Update all device software, firmware and set up
  • Create or update documentation with copy of software configuration(s)
  • On-site end user training
  • Reduced rates for on-site and bench service (excludes factory service)
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    During our complete initial system evaluation we will check all operations and performance levels, inspect equipment conditions and provide you with a written report, review any deficiencies and arrange recommended corrective action. ECD Sound & Video LLC will require an on-site evaluation of equipment before a "Maintenance Plan” is put into efect.
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    Please fill out the form below with your contact information and a representative will contact you shortly within 24 Hrs. thank you.
     



    P.O. Box 756 Scotch Plains NJ 07076 908-322-1955
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